SearchUnify is a unified cognitive platform designed to enhance customer support and self-service experiences. The platform offers various features, including enterprise search, insights engine, and AI-powered apps, to help businesses improve their search functionality and gain valuable insights from search data. SearchUnify's platform includes multiple components such as connectors, artificial intelligence, LLM integrations, search analytics, search tuning, security, and faceted search, which help organizations optimize their search functionality and provide better customer support.
The platform offers solutions for various use cases, including support, self-service, communities, knowledge management, knowledge-centered service, customer success, marketing, fraud detection, HR, and intelligent digital experiences. This wide range of solutions caters to different industries such as banking, e-commerce, education, healthcare, high tech, insurance, learning and training, manufacturing, and pharmaceuticals and life sciences.
SearchUnify also offers a range of products to enhance search capabilities, including Cognitive Search, SUVA (SearchUnify Virtual Assistant), Knowbler (Knowledge Enabler), Escalation Predictor, Agent Helper, and Community Helper. These products leverage AI technologies to provide intelligent search, virtual assistant functionality, and predictive capabilities.
To help businesses learn more about the platform and its capabilities, SearchUnify provides a resource center with e-books, webinars, videos, and success stories. Overall, SearchUnify aims to empower organizations with powerful AI tools to improve customer support, enhance self-service options, and gain valuable insights from their search functionality.
