Yula

Yula is an artificial intelligence (AI) tool designed to facilitate e-commerce customer service and email responses. This tool automates the generation of responses to customer emails, handling a significant volume of this correspondence while ensuring a level of precision that reflects the e-commerce brand's identity. Yula's core functionality involves learning from the historical data of your customer service interactions and on-site content. It utilizes this data to draft prompt and relevant responses when an email is received. These drafts are then added to Gmail, ready for validation and sending. This software integrates seamlessly with platforms like Shopify and Gmail, allowing for easy installation and use. Yula also offers continuous learning capability, improving its response generation based on corrections made during use, making it more efficient over time. It also ensures brand consistency in communication and provides round-the-clock availability. Additionally, this tool provides analytical data and is adaptable to the specific needs of the user, scaling to accommodate different levels of demand from beginners to enterprise-level users. Moreover, it is designed with privacy and security in mind, being GDPR friendly.