DigitalGenius

DigitalGenius has been recognized as a leader in the AI-powered customer service market by several industry analysts and publications, including Forrester, Gartner, and IDC. DigitalGenius is an AI-powered eCommerce platform that automates customer service processes, enhances customer experience, and reduces costs. It is designed specifically for eCommerce and retail businesses and integrates with eCommerce and carrier systems. The platform is customizable and multi-lingual, and it uses AI to automate responses to common customer queries and identify issues proactively. Many renowned companies have reported impressive figures of reduced average resolution time, first reply time, and increased CSAT scores after using DigitalGenius. The platform offers a fully managed implementation with support from product experts, and it learns and evolves from every interaction within the customer network to provide seamless customer experience and retain customers. DigitalGenius has been recognized as a leader in the AI-powered customer service market by several industry analysts and publications.