Forethought is a generative AI platform that helps businesses automate customer support. It uses large language models (LLMs) to understand customer queries and generate accurate and helpful responses. Forethought can be used to resolve simple cases automatically, predict and prioritize complex cases, and assist agents with relevant knowledge.
Here are some of the benefits of using Forethought
Reduces customer wait times Forethought can resolve simple cases instantly, so customers don't have to wait on hold or chat with an agent.
Improves customer satisfaction Customers are more satisfied when they receive quick and accurate responses to their queries.
Frees up agents to focus on more complex cases Forethought can handle the simpler cases, so agents can focus on the more challenging ones.
Increases operational efficiency Forethought can automate many of the tasks that are currently done by agents, freeing up time and resources for other areas of the business.
Forethought is a powerful tool that can help businesses improve their customer support. It is easy to use and can be deployed quickly, making it a great option for businesses of all sizes
