Tekst.ai

Tekst.ai is an AI-powered automation tool designed to transform customer support operations. By deploying a custom AI solution tailored to your company's needs, you can streamline your support process, increase productivity, and reduce costs. The key features of Tekst.ai include automated customer service, where the AI handles common customer cases and resolves frequently asked questions automatically. It also offers ticket tagging and prioritization, automatically categorizing and prioritizing incoming tickets based on topics or importance for faster response times. With cost optimization, Tekst.ai automates the resolution of recurring questions with similar answers, allowing your agents to focus on more complex issues. The tool enables contextual AI training, utilizing past data, current routing behavior, and company-specific context to enhance the AI's effectiveness. Through monitoring and analysis, Tekst.ai provides valuable insights into email and ticket handling processes, facilitating continuous improvement. Additionally, it offers file detection and routing capabilities to predict, prioritize, and route file-based inquiries efficiently. Use cases for Tekst.ai include streamlined ticket handling, cost reduction through automation, prioritized response management, data analysis for process improvement, and efficient handling of file-related support. By leveraging AI automation, Tekst.ai offers faster customer service, cost reduction, and enhanced productivity in support operations.